FREQUENTLY ASKED QUESTIONS
Here you will find a list of popular questions most commonly asked by our customers.
When should I call a moving company?
The earlier, the better. Although the actual truck assignment may not be made until a few days before your move, it's a good idea to give your moving company three to five weeks notice, if possible. The more lead time you can give, the more likely we will be able to meet your preferred delivery schedule.
How much does a move cost?
This is the most frequently asked question and it has no definite answer. The cost of a move is based on many factors: weight, distance, length of time and the manpower involved.
How long does it take to move?
This depends on many factors, such as the time of year, weather conditions, size of your shipment, time required to load and unload, and the direction and distance your shipment is traveling.
My move date changed. What should I do?
Contact your move coordinator as soon as you can if your move dates have changed. He/she can process any changes to your plan and discuss updates.
Is your moving company licensed and insured?
We are a fully licensed and insured: MR# 01176. Under state regulations every licensed carrier is required to carry moving, cargo and liability insurance.
Should I empty my dresser drawers?
Load/unload time is reduced when your dresser drawers are empty. However, if they are lightweight, clothes may stay in the drawers. In that case the only items that need to be removed are breakables, liquids, valuables, money, jewelry, or important documents. Don’t worry about taping drawers shut. They will be wrapped before being moved.
Will the movers dissemble and reassemble my furniture?
We have all the necessary tools to disassemble and reassemble your furniture if needed. Be aware that disassembly for some furniture is not recommended for different reasons. If you happen to have furniture that cannot be disassembled, we will find an alternative way to move it. Many customers wish to handle disassembly and reassembly on their own to save time. This is perfectly acceptable. Just remember to keep track of all hardware.
Will I be charged extra for stairs, fuel, mileage or any other charges?
No. We never charge any fees not described in your job contract. There are additional costs for any materials used such as tape, stretch-wrap and boxes (furniture pads, dollies, tools, taxes, tolls, and fuel are included in your rate).
Why do I need 3 (or 4 or more) movers for my move?
Royal Movers inc always assigns the most efficient number of movers to each move. Depending on your specific situation, we will let you know the most cost effective solution to meet your specific needs. It is usually more expensive and time consuming to under-staff a move. A smaller crew might have a lower rate, but they will take longer to complete the move. It has been well documented that when there aren’t enough movers on a job, crews are more likely to rush and fatigue sooner, raising the possibility of damage or injury.
What type of payment do you accept?
We accept: cash, bank check, company check, major credit cards such as: Visa, Master Card, Discover and American Express. Personal checks are accepted with a copy of your credit/debit card.
How much am I expected to tip?
You are never expected to tip, and our movers never ask. While gratuities are customary and greatly appreciated, they are not required. Our crews work very hard and try their best to complete every job to the customer’s satisfaction. This is our number one concern. Tips are a great way to show that you appreciate the movers’ attention to detail, diligence and effort. Common gratuity is $5-10 per hour, per laborer.